FAQ

How do I Register?

You can use your email and phone number to register on our website.

What kinds of payments are accepted?

We accept the following forms of secure payment:

(1) PayPal

(2) Western Union

How do I update my email address?

We apologize for the inconvenience caused. However, we cannot change the registered email address of your wallojewerly account. This is related to your account security.

Should I pay anything else when the package arrives?

The customs of the destination country collects taxes according to its rules and policies. It is the buyer's responsibility to know the situation in your country. Therefore, these charges should be paid by the buyer if required. If the buyer refuses to accept the package due to import duties or taxes, the buyer is solely responsible for all return shipping, customs fees and handling charges.

Can I choose other shipping agents?

Yes, we can transfer your goods through the shipping company you required.


What if I receive a defective item?


If you receive a damaged, defective or incorrect item, please contact customer service within 7 days of signing for the package.


Can I receive my order before a certain time?


Before placing an order, please contact our customer service to get the most accurate delivery estimate.


When can I get tracking number, packing list?


We will ship within 3-5 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email address.


The shipping cost

The shipping fee depends on the weight of the order and is charged by DHL/FedEx/UPS etc. The first 0.5kg is $20-30, and the next 0.5kg is $5-7. So the more you buy, the cheaper the shipping. For more information on shipping costs, see our shipping rates for more details.

How do I check my order status? When will my order be sent?

You can check the status of your order at any time by using the tracking number in the order. Once your payment is confirmed, we will deliver your order as soon as possible. Usually, it takes about 2-4 business days. If you are ordering many items, the processing time will depend on which item takes the most time.